Question 1

What areas of London do you cover?

Accepted Answer

We primarily cover South London, including SE, SW, CR, and BR postcodes. This includes major areas like Croydon, Brixton, Lewisham, Bromley, Clapham, and Greenwich. If you're unsure if we cover your area, please give us a call!

Question 2

Are you available 24/7 for emergencies?

Accepted Answer

Yes, we provide a 24/7 emergency plumbing service across South London. Whether it's a burst pipe at 3 AM or a boiler failure on a Sunday, our team is always on standby to help.

Question 3

How quickly can you respond to an emergency?

Accepted Answer

Our average response time for emergencies in South London is under 60 minutes. We prioritize urgent calls to ensure your home and property are protected from further damage.

Question 4

Do you charge a call-out fee?

Accepted Answer

No, we do not charge a call-out fee. It's completely free if no tools are taken out of the car. You only pay for the time spent on-site and any materials used. We believe in transparent pricing with no hidden surprises.

Question 5

How do you calculate your rates?

Accepted Answer

We offer competitive hourly rates for smaller jobs and fixed-price quotes for larger projects like boiler installations or bathroom renovations. All quotes are provided upfront before work begins.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex), bank transfers, and cash. Payment is typically due upon completion of the work.

Question 7

Are you Gas Safe registered?

Accepted Answer

Absolutely. All our heating engineers are fully Gas Safe registered (Registration No. 973071). This is a legal requirement for anyone working on gas appliances, ensuring your safety and compliance.

Question 8

What kind of plumbing work do you handle?

Accepted Answer

We handle everything from minor leaks and tap repairs to full bathroom installations, boiler servicing, central heating repairs, and drainage issues. No job is too big or too small for our expert team.

Question 9

Do you provide a guarantee on your work?

Accepted Answer

Yes, we provide a 12-month guarantee on all our workmanship. Additionally, many of the parts and appliances we install come with their own manufacturer warranties for extra peace of mind.

Question 10

How often should I service my boiler?

Accepted Answer

You should have your boiler serviced annually. Regular servicing ensures it runs efficiently, stays safe, and maintains its manufacturer warranty. It also helps prevent unexpected breakdowns.

Question 11

Can you help with low boiler pressure?

Accepted Answer

Yes, low boiler pressure is a common issue. It can often be fixed by topping up the system via the filling loop, but it can also indicate a leak. Our engineers can diagnose and fix the root cause quickly.

Question 12

Do you install all major boiler brands?

Accepted Answer

Yes, we are experienced in installing and repairing all major brands, including Worcester Bosch, Vaillant, Ideal, Baxi, and Viessmann. We can recommend the best model for your home's needs.

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